How to remove Acuna ransomware

What is Acuna Ransomware

remove acuna ransomware

Acuna is another cryptovirus belonging to the Phobos family. This family also includes Fuucry, Periox, Cadq. Like these viruses, Acuna encrypts user data using a multilevel algorithm so that the files become unusable. Such files have the extension “.Acuna” after encryption. In order to later blackmail victims with files, the virus uses the most important files for the user to infect, usually photos, videos, MS Office documents, archives. Since these are important files, users are ready to pay any amount.

After encryption, Acuna creates a file info.hta which has a note:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail: Cusapool@firemail.cc
Write this ID in the title of your message –
To increase the likelihood of receiving a response to your request, also duplicate your letters to the following e-mails:zezoxo@libertymail.net and togerpo@zohomail.eu
For quick and convenient feedback, write to the online operator in the Telegram messenger: @zezoxo
(The username of the Telegram account must be exactly the same as above.)
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 4Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
Attention!
To get guaranteed assistance in decrypting your files, please contact only the contacts indicated in this note, otherwise we are not responsible for the decryption!
Do not rename encrypted files.
Do not try to decrypt your data using third-party software, as this may result in irreversible data loss.
Decrypting your files with the help of third parties may increase the price (they add their fee to ours) or you risk losing money without receiving files decryption in return.
!!! When contacting third parties, we do not give a guarantee for decryption of your files !!!
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click ‘Buy bitcoins’, and select the seller by payment method and price.
hxxps://localbitcoins.com/buy_bitcoins

Also you can find other places to buy Bitcoins and beginners guide here:
hxxp://www.coindesk.com/information/how-can-i-buy-bitcoins/

This note contains information on encryption and ransom methods: you need to write to developers of this virus to find out the amount to receive the decryption key. Usually, the amount reaches several hundred dollars.
Remember that you are dealing with scammers, so there is no guarantee that the files will actually be decrypted, even if the ransom is paid in full. We strongly recommend using our instructions to remove Acuna and decrypt the “.Acuna” files.

Acuna Removal Guide

Warning alert
Remember that you need to remove Acuna Ransomware first and foremost to prevent further encryption of your files before the state of your data becomes totally useless. And only after that, you can start recovering your files. Removal must be performed according to the following steps:

  1. Download Acuna Removal Tool.
  2. Remove Acuna from Windows (7, 8, 8.1, Vista, XP, 10) or Mac OS (Run system in Safe Mode).
  3. Restore .Acuna files
  4. How to protect PC from future infections.

How to remove Acuna ransomware automatically:

Get Malwarebytes

Malwarebytes antivirus may help you to get rid of this virus and clean up your system. In case you need a proper and reliable antivirus, we recommend you to try it.

If you’re Mac user – use this.

Manual Acuna Removal Guide

Here are step-by-step instructions to remove Acuna from Windows and Mac computers. Follow these steps carefully and remove files and folders belonging to Acuna . First of all, you need to run the system in a Safe Mode. Then find and remove needed files and folders.

Uninstall Acuna from Windows or Mac

Here you may find the list of confirmed related to the ransomware files and registry keys. You should delete them in order to remove virus, however it would be easier to do it with our automatic removal tool. The list:

Acuna .dll
_readme.txt
readme.txt

Windows 7/Vista:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Acuna by using Removal Tool;
  5. Delete found files;

Windows 8/8.1:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Acuna by using Removal Tool;
  5. Delete found files;

Windows 10:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Acuna by using Removal Tool;
  5. Delete found files;

Windows XP:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Acuna by using Removal Tool;
  5. Delete found files;

Mac OS:

  1. Restart the computer;
  2. Press and Hold Shift button, before system will be loaded;
  3. Release Shift button, when Apple logo appears;
  4. Find programs or files potentially related to Acuna by using Removal Tool;
  5. Delete found files;

How to restore encrypted files

You can try to restore your files with special tools. You may find more detailed info on data recovery software in this article – recovery software. These programs may help you to restore files that were infected and encrypted by ransomware.

Restore data with Stellar Data Recovery

Stellar Data Recovery is able to find and restore different types of encrypted files, including removed emails.

  1. Download and install Stellar Data Recovery
  2. Choose drives and folders with your data, then press Scan.
  3. Select all the files in a folder, then click on Restore button.
  4. Manage export location. That’s it!
Download Stellar Data Recovery

 

Restore encrypted files using Recuva

There is an alternative program, that may help you to recover files – Recuva.

  1. Run the Recuva;
  2. Follow instructions and wait until scan process ends;
  3. Find needed files, Acuna them and Press Recover button;

How to prevent ransomware infection?

It is always rewarding to prevent ransomware infection because of the consequences it may bring. There are a lot of difficulties in resolving issues with encoders viruses, that’s why it is very vital to keep a proper and reliable anti-ransomware software on your computer. In case you don’t have any, here you may find some of the best offers in order to protect your PC from disastrous viruses.

Malwarebytes

Get Malwarebytes

Malwarebytes is a reliable antivirus application, that is able to protect your PC and prevent the infection from the start. The program is designed to be user-friendly and multi-functional.

Leave a Reply

Your email address will not be published. Required fields are marked *