How to remove Problem ransomware

What is Problem ransomware

Problem ransomware is a crypto ransomware that was created by cybercriminals to illegally encrypt personal data of frequent use using AES+RSA algorithms. Problem virus was originally targeted at English-speaking users, but now it can spread all over the world. This virus adds the extension .problem to encrypted files

decrypt .problem files

When the encryption process ends, Problem virus creates a readme.txt text file and displays this on the PC screen:

Hello, all files has been encrypted.
Send your ID: 653123f601 to doyouhaveaproblem@cock.li and icansolveit@protonmail.com as fast as possible.
!IMPORTANT!
Don’t try to restore files by yourself, because after it we cant guarantee that the decryptor will work correctly.
Also don’t waste time making a decision. We don’t keep decryption keys forever.
Waiting for your reply.

Don’t forget that the creators of Problem virus are scammers. They do not give you any guarantee that you will actually receive files as they were. To solve this problem effectively and safely, remove Problem ransomware.
Well, there are 2 options for solving this problem. The first is to use an automatic removal utility that will remove the threat and all instances related to it. Moreover, it will save you time. Or you can use the Manual Removal Guide, but you should know that it might be very difficult to remove Problem ransomware manually without a specialist’s help.
If for any reason you need to recover deleted or lost files, then check out our article Top 5 Deleted File Recovery Software

Problem Removal Guide

Warning alert
Remember that you need to remove Problem Ransomware first and foremost to prevent further encryption of your files before the state of your data becomes totally useless. And only after that, you can start recovering your files. Removal must be performed according to the following steps:

  1. Download Problem Removal Tool.
  2. Remove Problem from Windows (7, 8, 8.1, Vista, XP, 10) or Mac OS (Run system in Safe Mode).
  3. Restore Problem files
  4. How to protect PC from future infections.

How to remove Problem ransomware automatically:

NORTON3
Orientation: 1
I want to remove it

Norton is a powerful antivirus that protects you against malware, spyware, ransomware and other types of Internet threats. Norton is available for Windows, macOS, iOS and Android devices. We recommend you to try it.

If you’re Mac user – use this.

Manual Problem Removal Guide

Here are step-by-step instructions to remove Problem from Windows and Mac computers. Follow these steps carefully and remove files and folders belonging to Problem . First of all, you need to run the system in a Safe Mode. Then find and remove needed files and folders.

Uninstall Problem from Windows or Mac

Here you may find the list of confirmed related to the ransomware files and registry keys. You should delete them in order to remove virus, however it would be easier to do it with our automatic removal tool. The list:

Problem .dll
_readme.txt
readme.txt

Windows 7/Vista:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Problem by using Removal Tool;
  5. Delete found files;

Windows 8/8.1:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Problem by using Removal Tool;
  5. Delete found files;

Windows 10:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Problem by using Removal Tool;
  5. Delete found files;

Windows XP:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Problem by using Removal Tool;
  5. Delete found files;

Mac OS:

  1. Restart the computer;
  2. Press and Hold Shift button, before system will be loaded;
  3. Release Shift button, when Apple logo appears;
  4. Find programs or files potentially related to Problem by using Removal Tool;
  5. Delete found files;

How to restore encrypted files

You can try to restore your files with special tools. You may find more detailed info on data recovery software in this article – recovery software. These programs may help you to restore files that were infected and encrypted by ransomware.

Restore data with Stellar Data Recovery

Stellar Data Recovery is able to find and restore different types of encrypted files, including removed emails.

  1. Download and install Stellar Data Recovery
  2. Choose drives and folders with your data, then press Scan.
  3. Select all the files in a folder, then click on Restore button.
  4. Manage export location. That’s it!
Download Stellar Data Recovery

 

Aiseesoft Data Recovery

Download Aiseesoft Data Recovery Aiseesoft Data Recovery recovers deleted files (like photos, documents, emails, audio, video), and also recovers from a computer, hard drive, flash drive, memory card, digital cameras. Recover from accidental deletion, formatted partition, hard drive problem, RAW hard drive, computer crash

We hope this guide was helpful to you. Feel free to leave a comment and tell us what recovery software was (or wasn’t) effective in your case.

How to prevent ransomware infection?

It is always rewarding to prevent ransomware infection because of the consequences it may bring. There are a lot of difficulties in resolving issues with encoders viruses, that’s why it is very vital to keep a proper and reliable anti-ransomware software on your computer. In case you don’t have any, here you may find some of the best offers in order to protect your PC from disastrous viruses.

Malwarebytes

NORTON3
Orientation: 1
I want to remove it

SpyHunter is a reliable antimalware removal tool application, that is able to protect your PC and prevent the infection from the start. The program is designed to be user-friendly and multi-functional.

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