How to remove PROM ransomware

What is PROM Ransomware

remove prom ransomware

PROM is a ransomware virus. Ransomware is a widespread type of virus created by scammers to extort money by stealing files. Like its counterparts, virus encrypts various types of user data (Office documents, audio, video, multimedia, archives) so that victims cannot use these files or even open them. PROM changes the extension of these files to “.PROM [prometheushelp@mail.ch]” to mark unusable. After the infection is over, PROM creates a file “RESTORE_FILES_INFO.hta” with a note that contains detailed information on decryption methods

You are not able to decrypt it by yourself! The only method of recovering files is to purchase an unique private key.
Only we can give you this key and only we can recover your files.

We recommend you upload 3 encrypted files in hxxps://privatlab.com/file and paste link to you message. We will demonstrate that we can recover your files.
* Please note that files must not contain any valuable information.

Do you really want to restore your files?

1) Using a TOR browser!
a) Download and install TOR browser from this site: hxxps://torproject.org/
b) Open website: hxxp://sonarmsniko2lvfu.onion/?a=reg
c) Register account
d) Click Compose and write to us, our username: Prometheus, in message write Your Key Identifier (it is at the end of file)

2) Using a email
Write to 3 emails address at once, in message write Your Key Identifier (it is at the end of file) :
prometheushelp@mail.ch
prometheushelp@airmail.cc
Prometheus.help@protonmail.ch

We recommend using 1 method via TOR browser to contact us.
Email letters may not reach us. Therefore, if you do not receive a response within 12 hours, please use method 1.

* Do not rename encrypted files.
* Do not try to decrypt your data using third party software, it may cause permanent data loss.
* Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
*For our safety, all information about your server and your decryption key will be automaticaly DELETED AFTER 7 DAYS! You will irrevocably lose all your data!

Key Identifier:

In this note, scammers try to intimidate the user, pointing out that the files could be irretrievably lost until the victims pay the ransom for decryption. To recover files, the user has to pay a ransom of several hundred dollars in cryptocurrency Bitcoins, because tracking a cryptocurrency transaction is nearly impossible.
We recommend that you remove PROM to be able to decrypt your files. We advise you to familiarize yourself with Hard, Liz.
There are 2 options for solving this problem. The first is to use an automatic removal utility that will remove the threat and all instances related to it. Moreover, it will save you time. Or you can use the Manual Removal Guide, but you should know that it might be very difficult to remove PROM ransomware manually without a specialist’s help.

If for any reason you need to recover deleted or lost files, then check out our article Top 5 Deleted File Recovery Software

PROM Removal Guide

Warning alert
Remember that you need to remove PROM Ransomware first and foremost to prevent further encryption of your files before the state of your data becomes totally useless. And only after that, you can start recovering your files. Removal must be performed according to the following steps:

  1. Download PROM Removal Tool.
  2. Remove PROM from Windows (7, 8, 8.1, Vista, XP, 10) or Mac OS (Run system in Safe Mode).
  3. Restore .PROM files
  4. How to protect PC from future infections.

How to remove PROM ransomware automatically:

I want to remove it

SpyHunter malware removal tool may help you to get rid of this virus and clean up your system. In case you need a proper and reliable antivirus, we recommend you to try it.

If you’re Mac user – use this.

Manual PROM Removal Guide

Here are step-by-step instructions to remove PROM from Windows and Mac computers. Follow these steps carefully and remove files and folders belonging to PROM . First of all, you need to run the system in a Safe Mode. Then find and remove needed files and folders.

Uninstall PROM from Windows or Mac

Here you may find the list of confirmed related to the ransomware files and registry keys. You should delete them in order to remove virus, however it would be easier to do it with our automatic removal tool. The list:

PROM .dll
_readme.txt
readme.txt

Windows 7/Vista:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to PROM by using Removal Tool;
  5. Delete found files;

Windows 8/8.1:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to PROM by using Removal Tool;
  5. Delete found files;

Windows 10:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to PROM by using Removal Tool;
  5. Delete found files;

Windows XP:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to PROM by using Removal Tool;
  5. Delete found files;

Mac OS:

  1. Restart the computer;
  2. Press and Hold Shift button, before system will be loaded;
  3. Release Shift button, when Apple logo appears;
  4. Find programs or files potentially related to PROM by using Removal Tool;
  5. Delete found files;

How to restore encrypted files

You can try to restore your files with special tools. You may find more detailed info on data recovery software in this article – recovery software. These programs may help you to restore files that were infected and encrypted by ransomware.

Restore data with Stellar Data Recovery

Stellar Data Recovery is able to find and restore different types of encrypted files, including removed emails.

  1. Download and install Stellar Data Recovery
  2. Choose drives and folders with your data, then press Scan.
  3. Select all the files in a folder, then click on Restore button.
  4. Manage export location. That’s it!
Download Stellar Data Recovery

 

Restore encrypted files using Recuva

There is an alternative program, that may help you to recover files – Recuva.

  1. Run the Recuva;
  2. Follow instructions and wait until scan process ends;
  3. Find needed files, PROM them and Press Recover button;

How to prevent ransomware infection?

It is always rewarding to prevent ransomware infection because of the consequences it may bring. There are a lot of difficulties in resolving issues with encoders viruses, that’s why it is very vital to keep a proper and reliable anti-ransomware software on your computer. In case you don’t have any, here you may find some of the best offers in order to protect your PC from disastrous viruses.

Malwarebytes

I want to remove it

SpyHunter is a reliable antimalware removal tool application, that is able to protect your PC and prevent the infection from the start. The program is designed to be user-friendly and multi-functional.

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