How to remove Help Ransomware and decrypt .help files

What is Help Ransomware

Help is a cryptovirus that penetrates the PC without the user’s knowledge, then encrypts user files of different formats (documents, office, audio, video, etc). This is an updated version of the Dharma family’s viruses. As well as similar threats, Help is aimed at English-speaking users, however, more and more users from different corners of the earth are attacked by this crypto-virus.

remove Help ransomware

Help creates a text file (note) FILES ENCRYPTED.txt containing detailed information about encryption and methods of redemption and decryption. Below we have placed the image of this note and its content:

decrypt .help files

YOUR FILES ARE ENCRYPTED
Don’t worry,you can return all your files!
If you want to restore them, follow this link:email alinas89@aol.com YOUR ID –
If you have not been answered via the link within 12 hours, write to us by e-mail:help447@tuta.io
Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

The note, of course, is not very informative, moreover, it contains only a contact, by which users need to contact the fraudsters, and then pay the ransom (can reach several hundred dollars). According to our data, this amount should be paid in bitcoins. Thus, fraudsters are trying to avoid prosecution, because the crypto-transactions cannot be traced. Do not pay fraudsters. It is better to check the possible ways to remove Help Ransomware and recover .help files.

Well, there are 2 options for solving this problem. The first is to use an automatic removal utility that will remove the threat and all instances related to it. Moreover, it will save you time. Or you can use the Manual Removal Guide, but you should know that it might be very difficult to remove Help ransomware manually without a specialist’s help.

If for any reason you need to Recover deleted or lost files, then check out our article Top 5 Deleted File Recovery Software

Help Removal Guide

Warning alert
Remember that you need to remove Help Ransomware first and foremost to prevent further encryption of your files before the state of your data becomes totally useless. And only after that, you can start Recovering your files. Removal must be performed according to the following steps:

  1. Download Help Removal Tool.
  2. Remove Help from Windows (7, 8, 8.1, Vista, XP, 10) or Mac OS (Run system in Safe Mode).
  3. Restore .Help files
  4. How to protect PC from future infections.

How to remove Help ransomware automatically:

Get Malwarebytes

Malwarebytes antivirus may help you to get rid of this virus and clean up your system. In case you need a proper and reliable antivirus, we recommend you to try it.

If you’re Mac user – use this.

Manual Help ransomware Removal Guide

Here are step-by-step instructions to remove Help from Windows and Mac computers. Follow these steps carefully and remove files and folders belonging to Help. First of all, you need to run the system in a Safe Mode. Then find and remove needed files and folders.

Uninstall Help from Windows or Mac

Here you may find the list of confirmed related to the ransomware files and registry keys. You should delete them in order to remove virus, however it would be easier to do it with our automatic removal tool. The list:

no data at the moment

Windows 7/Vista:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Help by using Removal Tool;
  5. Delete found files;

Windows 8/8.1:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Help by using Removal Tool;
  5. Delete found files;

Windows 10:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Help by using Removal Tool;
  5. Delete found files;

Windows XP:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to Help by using Removal Tool;
  5. Delete found files;

Mac OS:

  1. Restart the computer;
  2. Press and Hold Shift button, before system will be loaded;
  3. Release Shift button, when Apple Recoo appears;
  4. Find programs or files potentially related to Help by using Removal Tool;
  5. Delete found files;

How to restore encrypted files

You can try to restore your files with special tools. You may find more detailed info on data Recovery software in this article – Recovery software. These programs may help you to restore files that were infected and encrypted by ransomware.

Restore data with Stellar Data Recovery

Stellar Data Recovery is able to find and restore different types of encrypted files, including removed emails.

  1. Download and install Stellar Data Recovery
  2. Choose drives and folders with your data, then press Scan.
  3. Select all the files in a folder, then click on Restore button.
  4. Manage export location. That’s it!
Download Stellar Data Recovery

Restore encrypted files using Recuva

There is an alternative program, that may help you to Recover files – Recuva.

  1. Run the Recuva;
  2. Follow instructions and wait until scan process ends;
  3. Find needed files, select them and Press Recover button;

How to prevent ransomware infection?

It is always rewarding to prevent ransomware infection because of the consequences it may bring. There are a lot of difficulties in resolving issues with encoders viruses, that’s why it is very vital to keep a proper and reliable anti-ransomware software on your computer. In case you don’t have any, here you may find some of the best offers in order to protect your PC from disastrous viruses.

Malwarebytes

Malwarebytes
Get Malwarebytes

Malwarebytes is a reliable antivirus application, that is able to protect your PC and prevent infection from the start. The program is designed to be user-friendly and multi-functional.

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