How to remove Qlocker (QNAP NAS) ransomware and decrypt . 7z files

What is QNAP NAS ransomware

QNAP NAS or Qlocker is a ransomware that sneaks into the system (using e-mail newsletters) and encrypts files. Usually, this virus affects important files that the user uses most often. As a rule, these are photographs, music, work documents, videos. These files are encrypted with an encryption algorithm in order to fraudulently extract money from victims. All encrypted files now have a .7z extension. The virus creates a file READ_ME_txt after the end of encryption with the following content in each folder:

qnap nas

!!! All your files have been encrypted !!!

All your files were encrypted using a private and unique key generated for the computer. This key is stored in our server and the only way to receive your key and decrypt your files is making a Bitcoin payment.

To purchase your key and decrypt your files, please follow these steps:

1. Dowload the Tor Browser at “https://www.torproject.org/”. If you need help, please Google for “access onion page”.

2. Visit the following pages with the Tor Browser:

gvka2m4qt5fod2fltkjmdk4gxh5oxemhpgmnmtjptms6fkgfzdd62tad.onion

3. Enter your Client Key:

KU1o8mGG4p8moefySdZSI85HX6C2HrkK+bxGuHnuXSbStdiDiGsOyl2BsIZA1x2/d+yiEVnRnJ3TVu1g2C1v8MLKuykVkIhCnCBM/im9MvPs74klClQaL8DxUDLznCwiC0k/0KK3r+usGQXDYarxF34da5kXweU+vv7rS4q9fRUzKW30UDBE9OqpYs3bPENspssr8C2hcEqJxNPtPY2nswVC95tgVlDXdET3w+TIqEIzzQEVxUc7TN55GW8ajyu2d1EO3QVxkTKreoMVED5qDuMXryZe24NfOGuJoNN644JkTChwemiahcdMI77NPa47SDmK8uFiAIHSEXGOR/soqg==

This note contains the conditions that must be met in order for the scammers to return the files to you. You need to buy decryption keys for a certain amount of Bitcoin. Consider if you want to take risks and listen to scammers. If you don’t want to play Russian roulette with scammers, then just get rid of them.
There are 2 options for solving this problem. The first is to use an automatic removal utility that will remove the threat and all instances related to it. Moreover, it will save you time. Or you can use the Manual Removal Guide, but you should know that it might be very difficult to remove QNAP NAS ransomware manually without a specialist’s help.
If for any reason you need to recover deleted or lost files, then check out our article Top 5 Deleted File Recovery Software

QNAP NAS Removal Guide

Warning alert
Remember that you need to remove QNAP NAS Ransomware first and foremost to prevent further encryption of your files before the state of your data becomes totally useless. And only after that, you can start recovering your files. Removal must be performed according to the following steps:

  1. Download QNAP NAS Removal Tool.
  2. Remove QNAP NAS from Windows (7, 8, 8.1, Vista, XP, 10) or Mac OS (Run system in Safe Mode).
  3. Restore QNAP NAS files
  4. How to protect PC from future infections.

How to remove QNAP NAS ransomware automatically:

I want to try

SpyHunter malware removal tool may help you to get rid of this virus and clean up your system. In case you need a proper and reliable antivirus, we recommend you to try it.

If you’re Mac user – use this.

Manual QNAP NAS Removal Guide

Here are step-by-step instructions to remove QNAP NAS from Windows and Mac computers. Follow these steps carefully and remove files and folders belonging to QNAP NAS . First of all, you need to run the system in a Safe Mode. Then find and remove needed files and folders.

Uninstall QNAP NAS from Windows or Mac

Here you may find the list of confirmed related to the ransomware files and registry keys. You should delete them in order to remove virus, however it would be easier to do it with our automatic removal tool. The list:

QNAP NAS .dll
_readme.txt
readme.txt

Windows 7/Vista:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to QNAP NAS by using Removal Tool;
  5. Delete found files;

Windows 8/8.1:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to QNAP NAS by using Removal Tool;
  5. Delete found files;

Windows 10:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to QNAP NAS by using Removal Tool;
  5. Delete found files;

Windows XP:

  1. Restart the computer;
  2. Press Settings button;
  3. Choose Safe Mode;
  4. Find programs or files potentially related to QNAP NAS by using Removal Tool;
  5. Delete found files;

Mac OS:

  1. Restart the computer;
  2. Press and Hold Shift button, before system will be loaded;
  3. Release Shift button, when Apple logo appears;
  4. Find programs or files potentially related to QNAP NAS by using Removal Tool;
  5. Delete found files;

How to restore encrypted files

You can try to restore your files with special tools. You may find more detailed info on data recovery software in this article – recovery software. These programs may help you to restore files that were infected and encrypted by ransomware.

Restore data with Stellar Data Recovery

Stellar Data Recovery is able to find and restore different types of encrypted files, including removed emails.

  1. Download and install Stellar Data Recovery
  2. Choose drives and folders with your data, then press Scan.
  3. Select all the files in a folder, then click on Restore button.
  4. Manage export location. That’s it!
Download Stellar Data Recovery

 

Aiseesoft Data Recovery

Download Aiseesoft Data Recovery Aiseesoft Data Recovery recovers deleted files (like photos, documents, emails, audio, video), and also recovers from a computer, hard drive, flash drive, memory card, digital cameras. Recover from accidental deletion, formatted partition, hard drive problem, RAW hard drive, computer crash

We hope this guide was helpful to you. Feel free to leave a comment and tell us what recovery software was (or wasn’t) effective in your case.

How to prevent ransomware infection?

It is always rewarding to prevent ransomware infection because of the consequences it may bring. There are a lot of difficulties in resolving issues with encoders viruses, that’s why it is very vital to keep a proper and reliable anti-ransomware software on your computer. In case you don’t have any, here you may find some of the best offers in order to protect your PC from disastrous viruses.

Malwarebytes

I want to try

SpyHunter is a reliable antimalware removal tool application, that is able to protect your PC and prevent the infection from the start. The program is designed to be user-friendly and multi-functional.

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